A quick method to piss me off is to provide me the run round. Ulta continues to be on my sh1t checklist recently with their actually delayed delivery.
I don’t perceive Ulta’s delivery. There’s completely no rhythm or purpose to it. Some days I’ll place an order and inside two days I’ll have it. Different days it’ll take close to per week and a half to get. In addition they by no means use the identical delivery technique twice. I positioned about 5 orders to this point throughout the 21 Days of Magnificence Sale and I’ve gotten them shipped by way of Fedex, Lasership, USPS, and UPS. You by no means know which provider goes to deliver the package deal.
However my actual problem is I positioned an order on March seventh for some gadgets and sadly, it’s been in limbo since with FedEx. My standing has been “Left FedEx origin facility” since that point. Final Friday I made a decision it was time I contact Ulta. I used to be advised to attend till Monday to see if it arrives. It didn’t.
On Monday, I contacted them once more and mentioned Hiiiiii! It’s me! Keep in mind me? The one who’s packaging didn’t arrive! I used to be advised, “It’s nonetheless in the time-frame to reach test again with us Thursday”. Tomorrow is Thursday and I’ve a sense I nonetheless gained’t see motion on that field. I checked it at present and we nonetheless have the identical standing. Don’t get me unsuitable Ulta is much superior to Sephora so far as delivery goes, rewards, and so forth…however typically they simply make me rage. Keep in mind my Homeworx Candle drama? I really feel like typically their customer support is somewhat wacky. If I ordered one thing on the seventh one thing is unsuitable if it isn’t right here a minimum of by the 14th. However nope, they simply refuse to do something.
I possible gained’t dispute it and I’ll give them till maybe Monday however after that I’ll name once more and see what new and fascinating story they inform me. I really like you Ulta however in recent times your customer support has actually gone down the drain.
Do higher okay?
How’s your expertise with Ulta Buyer Service been?
