I’ve all the time been an enormous fan of Lush Cosmetics and I nonetheless am on some ranges. It’s costly (particularly in recent times) however it’s all the time been a big a part of my bathtub and physique routine and years and years in the past it was a part of my skincare routine as nicely. I’ve since stopped utilizing quite a lot of their skincare as a result of as you grow old you turn out to be wiser and notice not every part is nice to your pores and skin as you believed it to be. I received a bit of smarter about what I used to be placing on my pores and skin and realized Lush Cosmetics wasn’t actually an excellent decide when it got here to skincare. However I used to be nonetheless very a lot a fan of their bathe gels, shampoos, soaps, bubble bars, and so forth…!
I used to like to buy on the Lush UK web site however they sadly now not ship to the USA. I’m not an enormous Lush retailer lady for a couple of causes, certainly one of which is how aggressive the gross sales reps have turn out to be. Years and years in the past it wasn’t almost as terrible as it’s now. However the previous a number of years they’ve actually ruined the whole expertise of purchasing at a retailer. They’re approach too pushy, even when kindly saying, “Thanks, I’ll let you understand if I want something!” They simply come at you so forcefully. “Oh you may have this bathe gel in your cart you have to do that product too as they scent the identical!” “Oh, do that in your pores and skin. It feels wonderful!” “Oh you really want to take a look at our present packing containers!” “Oh this new and it’s a should!” It’s simply an infinite stream of pushiness to some extent you get a migraine inside minutes of strolling within the door. There isn’t a peace when purchasing at a bodily retailer. The opposite factor I by no means actually appreciated about Lush shops is the actual fact the soaps, bombs, bubble bars, and some different objects are all “bare” with no packaging. Lush shops all the time have a ton of foot site visitors be from curious new buyers or seasoned veterans. Which means everyone seems to be touching every part and so are their youngsters and youngsters. I simply discover it gross that a whole lot of individuals are touching the identical bathtub bomb, sniffing it, and placing it again into the bin for another person to purchase. It simply appears disgusting.
So, about 99% of my purchasing expertise with Lush has been achieved on-line and up to a couple years in the past it’s been an okay expertise however as of now I’d go as far as to say Lush delivery sucks.
A number of months in the past my favourite over client, I’mJulieKay, spent $424 on a Lush haul and proceeded to do a Tiktok about how terrible it was packaged. And I couldn’t agree extra. I’ve been there a number of hundred instances and it’s exhausting. I dunno how however Lush manages to ship each single bathe gel, physique spray, fragrance, or pot of something with the lid or cap partially screwed on which ends up in a leak each time. I’ve gotten so used to my orders arriving like this I don’t even hassle contacting customer support anymore because it’s a ache to take photos of the field, photos of the product, and clarify to them what occurred solely to have another person take over the help ticket and proceed to ask for a similar factor once more. I simply cope with it now.
However I received my final order and it was all dusty and sticky as a result of they refuse to wrap bathtub bombs and bubble bars so every part is simply tossed within the field. I’m form of fed up and achieved with this. I hate having to take the day out to clean off each bottle and pot as quickly because it arrives as a result of it’s filled with bathtub bomb mud or glitter. I perceive they wish to do one thing nice for the atmosphere by doing “bare” packaging however there must be a greater approach than getting a really costly field of leaky, dusty merchandise.
Right here’s my newest order. It’s the Kitchen Field Present Set principally arrived all dusky and the bathe gel dripped a bit of! Thank god it was solely a bit of drip however every part else was an enormous dusty, sticky mess. This was a $70+ order. For nearly $100 I’d love a bit of extra tender loving care when packaging it up!
I simply ordered their new physique sprays and I’m 99% positive no less than one (that’s my hope anyway) will arrive leaking and spoil the remaining. However figuring out my luck I’ll most likely get a couple of bottle that isn’t screwed on tight. I believe I’m lastly able to admit that Lush delivery sucks they usually actually need to overtake how they do issues as a result of I believe I’m getting to some extent that I need out of my poisonous relationship with them.
How’s your expertise been with Lush delivery? Do share!
