SpaceX is lastly addressing one in all Starlink’s sore spots by providing a buyer assist cellphone quantity for subscribers within the US and Canada. On Wednesday, a Fb person famous that SpaceX added a buyer assist quantity within the official Starlink app. The corporate’s Starlink assist pages additionally now checklist the cellphone quantity, though it’s buried within the FAQ part. SpaceX is directing customers to name the quantity if they will now not hook up with the web. “In the event you’re unable to get on-line or are out of the blue offline, you may name 1-866-606-5103 within the US or 1-888-864-1321 in Canada for cellphone assist,” the corporate says. “This service is at the moment in a trial part and is just for Starlink clients within the US and Canada who’re coping with connection points.”
(Credit score: Starlink.com)
The hotline is open “Monday to Friday, 6:00 AM to six:00 PM Central Time,” and helps calls in in English and Spanish, nevertheless it’s solely for connection points, and callers should enter a cellphone and account quantity registered to an official Starlink subscription. All different issues require Starlink subscribers to submit a buyer assist ticket by the app or their Starlink.com account, and look forward to a response. The transfer addresses the largest grievance about Starlink, which has been its lack of a devoted buyer assist cellphone quantity. Some customers have needed to wait days or even weeks earlier than getting a response from SpaceX after submitting a assist ticket, though in different instances, the corporate has promptly replied with a repair.
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In June, the corporate opened a buyer assist cellphone line however just for subscribers in Indonesia. It later expanded that phone-based assist to customers in Ghana and Kenya.
5 Issues to Know About Starlink Satellite tv for pc Web
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About Michael Kan
Senior Reporter
I have been working as a journalist for over 15 years—I obtained my begin as a colleges and cities reporter in Kansas Metropolis and joined PCMag in 2017.
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